ak44r Privacy Policy

Last updated: January 2026

1. Introduction

This Privacy Policy ("Policy") describes how ak44r ("we", "us", "our", "the Platform") collects, uses, stores, discloses and protects personal information about individuals ("you", "your", "the Player") who access or use the ak44r website and its associated gaming, sports betting and financial services. This Policy forms part of the ak44r Terms and Conditions. By registering an account or continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood its contents.

ak44r is committed to handling your personal data responsibly, transparently and securely. We collect only the data that is genuinely necessary to provide our services, comply with applicable legal obligations, and ensure the safety and integrity of the platform for all users. We do not engage in the sale of personal data to third-party marketing organisations, and we do not share your data with any party unless we are required to do so by law or the sharing is necessary to deliver the service you have requested.

2. Information We Collect

We collect information in three primary ways: information you provide directly to us, information collected automatically when you use the platform, and information received from third-party partners who assist in the delivery of our services. The categories of information we collect are described below.

Information You Provide Directly

• Registration data: your full legal name, date of birth, mobile phone number, residential address, and preferred payment method. This data is collected at the point of account creation and is used to establish your identity and verify your eligibility to use the platform.
• Identity verification documents: where KYC verification is required, you may be asked to submit a copy of your National Identity Card (NID), passport, or driver's licence. These documents are used solely for the purpose of identity and age verification and are stored securely in accordance with this Policy.
• Financial transaction data: records of deposits and withdrawals, including the payment method used (bKash, Nagad, Rocket, Upay, Visa or Mastercard), transaction amounts in Bangladeshi Taka, transaction timestamps, and any reference numbers provided by the payment service provider.
• Support correspondence: the content of any messages, complaints or queries you submit to ak44r through the support channel, together with our responses. This information is retained to maintain a record of the support history associated with your account.
• Responsible gaming self-assessments: where you voluntarily complete a responsible gaming questionnaire or set deposit limits, session reminders or self-exclusion preferences, these preferences and any associated responses are stored to enable the platform to honour and enforce your chosen restrictions.

Information Collected Automatically

• Device and technical data: your device type (handset model, operating system version), browser type and version, screen resolution, and the mobile network or internet service provider through which you access the platform. This data is used for technical performance monitoring and platform compatibility purposes.
• Usage and behavioural data: pages visited within the platform, the sequence and duration of your visit to each page, game sessions initiated and completed, bet placement activity, and features interacted with. This data helps us understand how the platform is used and supports continuous improvement.
• IP address and approximate geolocation: your IP address is logged for security purposes, including fraud prevention, detection of multiple-account activity, and verification that the platform is not being accessed from a jurisdiction where its use is prohibited. We derive only an approximate city-level location from your IP address; we do not use GPS-level precision tracking.
• Session cookies and local storage: we use session-level cookies and browser local storage to maintain your login state across page navigation within a single session. These are not persistent tracking cookies and are cleared when your session ends or you log out.

Information from Third-Party Partners

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard): transaction confirmation data and payment status notifications. We receive only the minimum data required to confirm that a deposit has been successfully processed or a withdrawal has been dispatched — we do not receive your full payment account credentials.
• Identity verification partners: where we use a third-party KYC service provider to assist with document verification, that provider may return a verification status and a confidence score to us. The raw document images are not retained by ak44r beyond the period necessary for verification.
• Fraud prevention and anti-money laundering screening partners: where we are required to screen transactions or player profiles against regulatory watchlists, we may share limited identifying data with specialised screening providers. These providers are subject to strict contractual confidentiality obligations.

3. How We Use Your Information

The personal data we collect is used for specific, legitimate purposes that are directly connected to the delivery and improvement of the ak44r platform and to our compliance with legal obligations. We do not use your data for purposes that are incompatible with the purposes for which it was originally collected. The specific purposes for which we process your personal data are as follows:

• Account creation and management: to register your account, verify your identity and age, maintain your account profile, and process changes to your registration details.
• Service delivery: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay and card providers; to record your gameplay and betting activity; and to calculate, display and pay out winnings accurately.
• Legal and regulatory compliance: to meet our obligations under applicable anti-money laundering laws, to conduct KYC verification as required, to respond to lawful requests from regulatory or law enforcement authorities, and to retain transactional records for the legally required retention periods.
• Fraud prevention and platform security: to detect, investigate and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, multiple account abuse, and any other activity that threatens the integrity of the platform or the safety of other players.
• Responsible gaming management: to enforce the deposit limits, session time reminders, time-out periods and self-exclusion preferences you have set; to monitor gameplay patterns for indicators of problem gambling; and to comply with responsible gaming obligations.
• Customer support: to respond to your support queries, resolve disputes, process complaints, and maintain a record of your support interactions for quality assurance purposes.
• Platform improvement and analytics: to analyse aggregated and anonymised usage data in order to identify areas for platform improvement, optimise game loading performance, improve the mobile user experience, and prioritise new feature development. Analytical processing uses aggregated data and does not involve individual profiling for commercial purposes.

Where we wish to use your personal data for a purpose not described above, we will notify you of that new purpose and, where required by law, seek your consent before proceeding.

4. Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so. The legal bases on which we rely are as follows:

• Contractual necessity: processing your registration data, payment data and gameplay records is necessary to perform the contract between you and ak44r — without this processing we cannot provide the platform services to you.
• Legal obligation: processing your identity documents for KYC purposes, retaining financial records, and screening transactions against watchlists are required by applicable anti-money laundering, tax reporting and regulatory compliance obligations.
• Legitimate interests: processing device data, usage analytics and IP address data for fraud prevention and platform security purposes represents a legitimate interest that does not override your fundamental privacy rights, given the proportionate and limited scope of the processing.
• Consent: where we rely on your consent to process data — for example, for optional marketing communications — you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Information

ak44r does not sell, rent or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose in question.

Categories of Recipients

• Payment service providers: we share the minimum data required to initiate and confirm a payment transaction with the relevant provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard). These providers are independent data controllers in respect of the payment data they process and are subject to their own privacy policies.
• KYC and identity verification partners: where a third-party provider is used to assist with document verification, we share only the documents and data necessary for that verification. Such providers are bound by strict data processing agreements that prohibit them from using your data for any purpose other than verification.
• Regulatory and law enforcement authorities: we may be required by law to disclose personal data to a regulatory body, court, law enforcement agency or other government authority in response to a valid legal request. We will notify you of any such disclosure where we are legally permitted to do so.
• Technical service providers: we engage carefully selected third-party technical partners (such as cloud hosting and content delivery providers) to assist in the operation of the platform. These providers act as data processors under our instruction and are prohibited from accessing, using or disclosing your data outside the scope of their contractual mandate.

6. Cookies and Tracking Technologies

The ak44r platform uses cookies and similar browser-based storage technologies to deliver core functionality and to collect anonymised usage statistics. We do not use third-party advertising cookies or cross-site tracking technologies. Our cookie usage is limited to the following categories:

Cookie Categories We Use

• Strictly necessary cookies: these are required for the platform to function. They include session authentication tokens that keep you logged in during a single browsing session, and security tokens that protect form submissions from cross-site request forgery. These cookies cannot be disabled without impairing the core functionality of the platform.
• Functional cookies: these store your non-sensitive preferences such as your preferred language rendering and any display settings you have adjusted. They persist across sessions to avoid you having to re-configure preferences on each visit.
• Analytics cookies: we use first-party analytics to collect anonymised data about how pages are navigated and which features are used most frequently. This data is aggregated and cannot be used to identify individual users. No data is shared with third-party analytics platforms.
• Security cookies: short-lived tokens used to detect and prevent session hijacking, credential stuffing attacks and other forms of automated abuse targeting the login interface.

You can manage cookie preferences through your mobile browser settings. Disabling strictly necessary cookies will prevent the platform from functioning correctly. Disabling functional or analytics cookies may reduce the quality of your experience but will not prevent you from accessing core gaming and betting features.

7. Data Retention

ak44r retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods: account registration data is retained for the duration of your active account plus a minimum of five years following account closure to meet anti-money laundering record-keeping requirements; financial transaction records are retained for a minimum of five years from the date of each transaction; KYC verification documents are retained for a minimum of five years from the date of verification or from the date of account closure, whichever is later; support correspondence is retained for a minimum of two years from the date of the final message in the thread.

Where data is retained solely to comply with a legal obligation and is no longer needed for any operational purpose, it is isolated from active systems, access-restricted, and scheduled for secure deletion once the applicable retention period expires. You may request earlier deletion of data that is held only with your consent by contacting the support team, subject to any overriding legal retention obligations.

8. Data Security

ak44r implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. While no system can guarantee absolute security, the measures we have in place reflect current industry best practice for a platform of this type and scale. Our principal security measures include:

• Transport Layer Security (TLS): all data transmitted between your device and our servers is encrypted using TLS. This protects your credentials, payment data, and personal information from interception during transmission.
• Access controls: access to production systems and databases containing personal data is restricted to authorised personnel only, on a need-to-know basis. All privileged access is logged and subject to periodic review.
• Password storage: user passwords are never stored in plaintext. They are hashed using a modern, computationally expensive hashing algorithm with per-user salt values, such that even in the event of a database breach the original passwords cannot be recovered.
• Incident response: ak44r maintains a data breach response procedure. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, we will take prompt remedial action and notify affected players in accordance with applicable law.

You can help protect your own data by choosing a strong, unique password for your ak44r account, logging out after every session, and notifying support immediately if you suspect your account has been accessed by an unauthorised person.

9. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by ak44r. To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable timeframe and, in any event, within 30 days of receipt. We may need to verify your identity before processing your request.

• Right of access: you have the right to request a copy of the personal data we hold about you, together with information about the purposes for which it is processed, the categories of data concerned, and the recipients to whom it has been disclosed.
• Right to rectification: you have the right to request that we correct any inaccurate personal data we hold about you and to have any incomplete data completed. If your registered details change (for example, your mobile number), please update them promptly via the support channel.
• Right to erasure: you have the right to request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been unlawfully processed. This right is subject to overriding legal retention obligations.
• Right to restriction of processing: you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data you have contested is being verified or while a complaint is being investigated.
• Right to data portability: where we process your personal data by automated means on the basis of your consent or for the performance of a contract, you have the right to receive the data in a structured, commonly used and machine-readable format.
• Right to object: you have the right to object to our processing of your personal data where that processing is based on our legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds for it that override your interests, rights and freedoms.

To exercise any of the rights above, please contact the ak44r support team. You will not be charged a fee for exercising your rights unless your request is manifestly unfounded or excessive. Where a fee is applicable, we will notify you before proceeding.

10. Children's Privacy

The ak44r platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, deposit funds, or attempt to use the platform in any capacity.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will delete that data as promptly as possible. If you are a parent or guardian and believe that a minor has registered on the ak44r platform, please contact our support team immediately so that we can take appropriate action.

11. Third-Party Links

The ak44r platform does not contain links to third-party websites or external services. If a future version of the platform introduces links to third-party content, those third parties will operate under their own privacy policies for which ak44r accepts no responsibility. You should review the privacy policy of any third-party service before submitting personal data to it.

12. Changes to This Privacy Policy

ak44r reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features offered by the platform. When a material change is made, we will update the "Last updated" date at the top of this page and, where the change is significant, endeavour to notify registered players via a platform notice or a message to the registered mobile number on file.

Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you may request account closure and the return of any eligible balance by contacting the support team.

13. Contact and Privacy Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a suspected data security incident, please contact the ak44r support team. Our support team is available around the clock and will direct your query to the appropriate team member responsible for data protection matters.

Contact email (plain text, not a link): [email protected]